HAVÍŘ, David. A Comparison of the Approaches to Customer Experience Analysis. Economics and Business, Riga, Latvia, v. 31, p. 82–93, 2017. DOI: 10.1515/eb-2017-0020. Disponível em: https://eb-journals.rtu.lv/eb/article/view/eb-2017-0020.. Acesso em: 5 nov. 2024.