Knowledge and Culture in Tourism Organization Management
DOI:
https://doi.org/10.7250/eb.2013.009Keywords:
international tourism, tourism organization, intercultural knowledge, managementAbstract
In contemporary management studies, significant attention has been devoted to knowledge and knowledge management issues. Although in philosophical studies knowledge related issues are not new, in management studies they are still considered new. International tourism, operating across borders, offers a unique opportunity to analyse a specific type of knowledge and its importance in management. In this article, key principles of intercultural communication are analysed as part of tacit knowledge of international tourism organization, and the importance of integration of intercultural competences into management of international tourism organization is defined.
References
L. Hakson, “The firm as an epistemic community: the knowledge based view revisited”, Industrial and Corporative Change. Vol.19, No.6, 2010, pp.1801-1828. http://dx.doi.org/10.1093/icc/dtq052
P. Drucker, “The Manager and the Moron”, McKinsey Quarterly. Spring 1967, Vol. 3, Issue 4, pp. 42.-50.
P.Drucker, “The Coming of the New Organization”, Harward Business Review, January-February 1988, pp. 1.-19.
R.M. Grant, “ Toward a Knowledge-Based Theory of The Firm” Strategic Management JournaL, Vol. 17, 1996, pp.109.-122.
T. Davenport, V. Grover, “General Perspectives on Knowledge Management: Fostering a Research Agenda”, Journal of Management Information Systems. Vol.18, No.1, 2001. pp.5.-21.
I. Nonaka, The Knowledge Creating Company, Harward Business Review, November-December 1991, pp. 96-104
H.Davenport and L. Prusak, “Working Knowledge”. Harward BusinessSchool Press, 1998
C. O’Dell, C. Hubert, The New Edge in Knowledge, APQC: 2011
M. Adams, “Management 2.0: managing the growing intangible side of your business”, Business Strategy Series, Vol. 9, No 4, 2008, pp. 190.-200.
S. Kumar, G. Thondikulam, “ Knowledge management in a collaborative business network”, Information Knowledge Systems Managemen,. Vol. 5, 2005, pp. 171.-187.
G.A.Beesley, C.Cooper, “Defining knowledge managemenet (KM) activities: towards consensus”, Journal of Knowledge Management, Vol.12., 2008, pp. 48.-62.
B. Marr, G.Schiuma, A.Neely, Intellectual capital – defining key performance indicators for organizational knowledge assets” Business Process Management, Vol.10, No.5. 2004, pp. 551.-569.
M. Ahlgren “What is Intellectual Capital?”, UNLV Gaming Research & Review Journal, Vol. 15, Issue 2, 2011, pp. 17.-21.
M. Nishikawa, “(Re)defining Care Workers as Knowledge Workers” Gender, Work & Organization, Vol.18., Issue 1., 2011, pp. 113.-136.
W. Miller, “Building The Ultimate Resource”, Management Review January, 1999. pp. 42.-45.
N.Bontis, W.C.Keow, S.Richardson, “Intellectual capital and business preformance in Malaysan industries”, Journal of Intellectual Capital. Vol.1, No.1, 2000, pp.85.-100.
M. Belbins, Jaunās Organizācijas. Lietišķās Informācijas Dienests: Rīga 2009.
C.A. Rodrigues, “Fayol’s 14 principles of management then and now: a framework for managing today’s organizations effectively”, Management Decision. Vol.39, Issue 10, 2001, pp. 880.-889.
P.Drucker, “The New Society of Organizations”, Harward Business Review. September-October 1992, pp. 95.-104.
N. Scherle, T.Coles, “International business networks and intercultural communications in the production of tourism”. In T. Coles and M.C. Hall (Eds.), International Business and Tourism: Global Issues,Contemporary Interactions, New York: Routledge. 2008, pp. 124.-142.
D. Greaves, “Customer Segmentation Traverller Types and Their Needs in 2020”. In R. Conrady, M. Buck (Eds.), Trends and Issues in Global Tourism, Berlin: Springer 2008, pp. 149.-164.
G.Richards, J.Wilson, “Creativities in tourism development”. In G. Richards J.Wilson (Eds.), Tourism, Creativity and Development, New York: Routledge 2007, pp. 255.-289.
J. Rudd, D. Lawson, Communicating in Global Business Negotiations:Geocentric Approach, Sage Publications, 2007.
T. H. Triandis, R. Bontempo, J. M. Villareal, “Individualistm and Collectivism: Corss-Cultural Perspectives on Self-Ingroup Relationships” in Journal of Personality and Social Psychology, Vol. 54, 1988, pp. 323-338. http://dx.doi.org/10.1037/0022-3514.54.2.323
J., A. Goncalo, B., M. Staw, “Individualism-collectivism and group creativity”, Organizational behaviour and Human Decission Processes, Vol. 100, 2006, pp. 96.-109.
S.H. Watkins, R.Liu, “Collectivism, Individualism and In-Group Membership: Implications for Consumer Complaining Behaviors in Multicultural Contexts” In: Manrai, L.A., Manrai, A.K. (Eds.), GlobalPerspectives in Cross-Cultural and Cross-National Consumer Research, New York: International Business Press, 1996, pp. 69.-96.
Downloads
Published
Issue
Section
License
Copyright (c) 2014 Ēriks Lingebērziņš (Author)
This work is licensed under a Creative Commons Attribution 4.0 International License.