Telecommuting Intensity in the Context of COVID-19 Pandemic: Job Performance and Work-Life Balance
DOI:
https://doi.org/10.2478/eb-2021-0007Keywords:
Business Process Outsourcing (BPO), COVID-19, Job Performance, Productivity, Telecommuting, Telecommuting intensity, Work-life balanceAbstract
The COVID-19 pandemic caused a prolonged and intensified telecommuting arrangement that raised a number of unprecedented concerns regarding its implications on employees’ job performance (JP) and work-life balance (WLB). This study primarily aimed at determining the relationship between telecommuting intensity and employees’ JP and WLB. Further, it sought to know if there was a significant difference in employees’ productivity when working at the office and at home. Lastly, it assessed whether previous frameworks on JP and WLB were still valid during the COVID-19 crisis.References
Akkermans, J. & Richardson, J. (2020). The Covid-19 crisis as a career shock: Implications for careers and vocational behavior. Journal of Vocational Behavior, 119, 103434. https://doi.org/10.1016/j.jvb.2020.103434
Einhorn, B., & Alegado, S. (2020, June 10). Work from home isn’t working for call centers. Retrieved July 14, 2020, from https://www.bloomberg.com/news/articles/2020-06-10/work-from-home-isnt-working-for-call-centers?srnd=premium
Gaskin, J., James, M., and Lim, J. (2019). Master validity tool, AMOS Plugin. Gaskination’s StatWiki.
Golden, T. D. (2012). Altering the effects of work and family conflict on exhaustion: Telework during traditional and nontraditional work hours. Journal of Business and Psychology, 27(3), 255–269. https://doi.org/10.1007/s10869-011-9247-0
Hamid, M R Ab., Sami, W, & Mohmad Sidek, M H. (2017). Discriminant validity Assessment: Use of fornell & larcker criterion versus HTMT Criterion. Journal of Physics.: Conf. Seri., 890, 012163. https://doi.org/10.1088/1742-6596/890/1/012163
Hatayama, M., Viollaz, M. & Winkler, H. (2020). Jobs’ Amenability to working from home Evidence from skills surveys for 53 countries. Policy Research Working Paper; No. 9241. World Bank. https://doi.org/10.1596/1813-9450-9241
Henseler, J., C. M. Ringle, and M. Sarstedt (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
International Labour Organization, ILO (2020a). Working from home: Estimating the worldwide potential. Policy Brief. Retrieved August 19, 2020, from https://www.ilo.org/wcmsp5/groups/public/---ed_protect/---protrav/---travail/documents/briefingnote/wcms_743447.pdf
International Labour Organization, ILO (2020b). COVID-19 and the world of work: Impact and policy responses. Retrieved August 19, 2020, from https://www.ilo.org/wcmsp5/groups/public/---dgreports/---dcomm/documents/briefingnote/wcms_738753.pdf
Koopmans, L. (2015). Individual Work Performance Questionnaire. TNO Innovation for Life – VU University Medical Center.
Kumarasamy, M. M., Pangil, F., & Isa, M. F. M. (2015). Individual, Organizational and Environmental Factors Affecting Work-Life Balance. Asian Social Science, 11(25), 111–123. https://doi.org/10.5539/ass.v11n25p111
Morikawa, M. (2020). COVID-19, teleworking, and productivity. Retrieved August 30, 2020 from: https://voxeu.org/article/covid-19-teleworking-and-productivity
Shawn, L. (2017). Communication, relationships, and practices in virtual work. DO18/978-1-61520-979-8 ch001. Retrieved April 2, 2019.
Spilker, M. (2014). Making Telework Work: The Effect of Telecommuting Intensity on Employee Work Outcomes. University of Missouri, St. Louis. Dissertations.
Vega, R. P., Anderson, A. J., & Kaplan, S. A. (2014). A within-person examination of the effects of telework. psycextra dataset, 313–323. https://doi.org/10.1037/e518332013-663
Einhorn, B., & Alegado, S. (2020, June 10). Work from home isn’t working for call centers. Retrieved July 14, 2020, from https://www.bloomberg.com/news/articles/2020-06-10/work-from-home-isnt-working-for-call-centers?srnd=premium
Gaskin, J., James, M., and Lim, J. (2019). Master validity tool, AMOS Plugin. Gaskination’s StatWiki.
Golden, T. D. (2012). Altering the effects of work and family conflict on exhaustion: Telework during traditional and nontraditional work hours. Journal of Business and Psychology, 27(3), 255–269. https://doi.org/10.1007/s10869-011-9247-0
Hamid, M R Ab., Sami, W, & Mohmad Sidek, M H. (2017). Discriminant validity Assessment: Use of fornell & larcker criterion versus HTMT Criterion. Journal of Physics.: Conf. Seri., 890, 012163. https://doi.org/10.1088/1742-6596/890/1/012163
Hatayama, M., Viollaz, M. & Winkler, H. (2020). Jobs’ Amenability to working from home Evidence from skills surveys for 53 countries. Policy Research Working Paper; No. 9241. World Bank. https://doi.org/10.1596/1813-9450-9241
Henseler, J., C. M. Ringle, and M. Sarstedt (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
International Labour Organization, ILO (2020a). Working from home: Estimating the worldwide potential. Policy Brief. Retrieved August 19, 2020, from https://www.ilo.org/wcmsp5/groups/public/---ed_protect/---protrav/---travail/documents/briefingnote/wcms_743447.pdf
International Labour Organization, ILO (2020b). COVID-19 and the world of work: Impact and policy responses. Retrieved August 19, 2020, from https://www.ilo.org/wcmsp5/groups/public/---dgreports/---dcomm/documents/briefingnote/wcms_738753.pdf
Koopmans, L. (2015). Individual Work Performance Questionnaire. TNO Innovation for Life – VU University Medical Center.
Kumarasamy, M. M., Pangil, F., & Isa, M. F. M. (2015). Individual, Organizational and Environmental Factors Affecting Work-Life Balance. Asian Social Science, 11(25), 111–123. https://doi.org/10.5539/ass.v11n25p111
Morikawa, M. (2020). COVID-19, teleworking, and productivity. Retrieved August 30, 2020 from: https://voxeu.org/article/covid-19-teleworking-and-productivity
Shawn, L. (2017). Communication, relationships, and practices in virtual work. DO18/978-1-61520-979-8 ch001. Retrieved April 2, 2019.
Spilker, M. (2014). Making Telework Work: The Effect of Telecommuting Intensity on Employee Work Outcomes. University of Missouri, St. Louis. Dissertations.
Vega, R. P., Anderson, A. J., & Kaplan, S. A. (2014). A within-person examination of the effects of telework. psycextra dataset, 313–323. https://doi.org/10.1037/e518332013-663
Downloads
Published
20.05.2021
Issue
Section
Articles
License
Copyright (c) 2021 Ma. Theresa Alfanza, published by Sciendo
This work is licensed under a Creative Commons Attribution 4.0 International License.
How to Cite
Alfanza, M. T. (2021). Telecommuting Intensity in the Context of COVID-19 Pandemic: Job Performance and Work-Life Balance. Economics and Business, 35, 107-116. https://doi.org/10.2478/eb-2021-0007
