Resource and Internal Process Management in Third Party Logistics
DOI:
https://doi.org/10.2478/eb-2018-0018Keywords:
Third Party Logistics, System Dynamics, Resource ManagementAbstract
Contemporary third-party logistics (3PL) companies tend to broaden their competences in different fields and apart from traditional logistics services provide various value-added services to their customers. A systematic approach of 3PL resource management, as well as performance and quality indicator measurement are needed to forecast development of key performance indicators of a company. The purpose of this study is to discover contemporary tendencies of 3PL with regard to resources, performance and quality related issues, to determine resources, processes and quality indicators of 3PL, and to develop a system dynamics model for optimization of internal resources and processes of a company. The paper provides a systematic review of literature related to management of 3PL resources, quality and performance measurement. A model of management and optimization of 3PL resources and internal processes is developed by applying System Dynamics. The developed model consists of six blocks, namely, commercial activities, operations, procurement, administration, personnel management and quality management, representing different areas of internal activities of 3PL.References
Barney, J. (1991), Firm Resources and Sustained Competitive Advantage, Journal of Management, 17(1), 99-120. https://doi.org/10.1177/014920639101700108
Cheng, L., Hua, M., & Zheng, L. (2009). Success Factors for Third-Party Private Logistics Enterprise in the Past and Future. Paper presented at the 2009 International Conference on Management of e-Commerce and e-Government, September 16-19, Nanchang, China, 306-309. https://doi.org/10.1109/ICMeCG.2009.112
Crescitelli, E., & Figueiredo, J. B. (2009). Brand Equity Evolution: A System Dynamics Model. BAR - Brazilian Administration Review, 6(2), 101-117. https://doi.org/10.1590/s1807-76922009000200003
Domingues, M. L., Reis, V., & Macário, R. (2015). A Comprehensive Framework for Measuring Performance in a Third-Party Logistics Provider. Transportation Research Procedia, 10, 662-672. https://doi.org/10.1016/j.trpro.2015.09.020
Ellinger, A. E., Ketchen Jr., D. J., Hult, G. T. M., Elmadaǧ, A. B., & Richey Jr., R. G. (2008). Market Orientation, Employee Development Practices, and Performance in Logistics Service Provider Firms. Industrial Marketing Management, 37(4), 353-366. https://doi.org/10.1016/j.indmarman.2007.01.002
Jothimani, D., & Sarmah, S. P. (2014). Supply Chain Performance Measurement for Third Party Logistics. Benchmarking: An International Journal, 21(6), 944-963. https://doi.org/10.1108/BIJ-09-2012-0064
Kayakutlu, G., & Buyukozkan, G. (2011). Assessing Performance Factors for a 3PL in a Value Chain. International Journal of Production Economics, 131(2), 441-452. https://doi.org/10.1016/j.ijpe.2010.12.019
Lagoudis, I. N., & Shakri, A. R. (2015). A Framework for Measuring Carbon Emissions for Inbound Transportation and Distribution Networks. Research in Transportation Business and Management, 17, 53-64. https://doi.org/10.1016/j.rtbm.2015.11.001
Leem, B., & Yi, S. (2009). Measuring the Management Efficiency of Korean 3PL Providers with Financial Measurements. PICMET: Portland International Center for Management of Engineering and Technology Proceedings, 2-6 August, 2009, Portland, OR, USA, 1221-1224. https://doi.org/10.1109/PICMET.2009.5262018
Leone, R. P., Rao, V. R., Keller, K. L., Luo, A. M., McAlister, L., & Srivastava, R. (2006). Linking Brand Equity to Customer Equity. Journal of Service Research, 9(2), 125-138. https://doi.org/10.1177/1094670506293563
Lin, Y., & Pekkarinen, S. (2011). QFD-Based Modular Logistics Service Design. Journal of Business and Industrial Marketing, 26(5), 344-356. https://doi.org/10.1108/08858621111144406
Liu, C., & Lyons, A. C. (2011). An Analysis of Third-Party Logistics Performance and Service Provision. Transportation Research Part E: Logistics and Transportation Review, 47(4), 547-570. https://doi.org/10.1016/j.tre.2010.11.012
Meidutė-Kavaliauskienė, I., Aranski, A., & Litvinenko, M. (2013). Consumer Satisfaction with the Quality of Logistics Services. Contemporary Issues in Business, Management and Education 2013. Procedia - Social and Behavioral Sciences, 110 (2014), 330-340. https://doi.org/10.1016/j.sbspro.2013.12.877
Portioli-Staudacher, A. (2010). Lean Implementation in Service Companies. In: Vallespir B., Alix T. (eds) Advances in Production Management Systems. New Challenges, New Approaches. APMS 2009. IFIP Advances in Information and Communication Technology, 338, 652-659. https://doi.org/10.1007/978-3-642-16358-6_81
Rajesh, R., Pugazhendhi, S., Ganesh, K., Ducq, Y., & Lenny Koh, S. C. (2012). Generic Balanced Scorecard Framework for Third Party Logistics Service Provider. International Journal of Production Economics, 140(1), 269-282. https://doi.org/10.1016/j.ijpe.2012.01.040
Shin, Y., & Thai, V. V. (2016). A Study of the Influence of Sustainable Management Activities on Customer Satisfaction and Long-Term Orientation in the Shipping Industry: Evidence from Users of Korean Flagged Shipping Service. International Journal of Shipping and Transport Logistics, 8(1), 1-20. https://doi.org/10.1504/IJSTL.2016.073312
Tolba, A. H., & Hassan, S. S. (2009). Linking Customer-Based Brand Equity with Brand Market Performance: A Managerial Approach. Journal of Product and Brand Management, 18(5), 356-366. https://doi.org/10.1108/10610420910981837
Wang, S., Zeng, Z., Yin, Y., & Huang, C. (2010). Measuring Service Quality in China's Third-Party Logistics Industry from the Perspective of International Customers. 2010 International Conference on Logistics Systems and Intelligent Management, ICLSIM 2010, 3, 1432-1435. https://doi.org/10.1109/ICLSIM.2010.5461203
Yew Wong, C., & Karia, N. (2010). Explaining the Competitive Advantage of Logistics Service Providers: A Resource-Based View Approach. International Journal of Production Economics, 128(1), 51-67. https://doi.org/10.1016/j.ijpe.2009.08.026
Zhao, Q., Ding, H., & Liu, H. (2007). Research on Performance Evaluation of Logistics Service Based on SCM. Proceedings - ICSSSM'06: 2006 International Conference on Service Systems and Service Management, 2, 984-989. https://doi.org/10.1109/ICSSSM.2006.320778.
Downloads
Published
Issue
Section
License
Copyright (c) 2018 Aleksandrs Kotlars (Author)
This work is licensed under a Creative Commons Attribution 4.0 International License.
How to Cite
